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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Issue with PaymentJour...
Microsoft Dynamics AX (Archived)

Issue with PaymentJournal in AX

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Posted on by Community Member

Hello All,

 I am facing an issue with many Payment Journals. Issue is  below :-

 " Voucher XXXXX cannot be changed or deleted when a check has been Printed."

 Let me explain it in details, 

  Sometimes while generated Check , AX skips some vendors and didn't print check and it changed the Payment status "Sent" or "Rejected" other than "None" status so those transactions lines creates issue while Posting the journal.

  When i am try to changed the paymentStatus back to "None" or try to delete that transaction line because actually check didn't print for this transactions line, it throws above highlighted error.I am attaching my one of payment journal creating this type of problem:

NLI_5F00_Rej1.PNG

 You can see in above screenshot , check hasn't be printed for this line and changed its status to "Rejected".

I saw on internet and found this is bug from Microsoft but it was fixed with CU4 release (with Hotfix KB 2658022) but I am using AX 2012 CU8 so i believe it was already included in my version.

Voucher [XXXXXXX] cannot be changed or deleted when a check has been printed" error message when you post a payment journal that has the "Payment status" field changed from Rejected to None in Microsoft Dynamics AX 2012

 

Cumulative Update 4 for Microsoft Dynamics AX 2012

 

Please suggest your suggestions on this.

Thanks

 

 

 

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I have the same question (0)
  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi,

    Can you identify a check number for the payment line in your journal?

    If so, have you voided the check?

    Best regards,

    Ludwig

  • Community Member Profile Picture
    Community Member on at

    Hello Ludwig,

    Check has not been printed for that line( having paymentStatus  - Rejected) , there is no check number for that line.

    But Yes, check has been printed for second line(having PaymentStatus -Sent) having same voucherNumber  as first line( see above picture).

    Please suggest.

  • Crispin John Augustine Profile Picture
    Crispin John Augustine 37,081 on at

    If you look at where the error Comes from, you will understand that there is a Validation with a Cache, which can trigger this error message.  -->> you can resolve this by Clearing the user/Client Cache.

    There is also another case for the same error, if at-least one line in your Journal has Cheque number.. You said you have a cheque for the second line.  

    So, that's why you get this error, and your only way to get rid of this is to look at the possibility to cancel the cheque, and delete the chequeNumber from the line (of Course, very carefully with an Admin)

    Now you can Change the payment Status.

  • Community Member Profile Picture
    Community Member on at

    yes Crispin , second line has cheque printed and first line hasn't but both line has same voucher Number thats why I think AX throws error... right?

    And also Can I delete the cheque Number for second line( for that VoucherNumber which is associated with 1st & 2nd line)? If yes, how to do from User Interface or from backend?

    Please Suggest.

  • Crispin John Augustine Profile Picture
    Crispin John Augustine 37,081 on at

    To your first question -->> Yes, correct.

    Deleting cheque number -->> this has to be from the backend. But, but, be extremely cautious before doing so. You have to first cancel/reverse the cheque firsthand, before touching anything in the second line.. Otherwise, this will result in an unbalanced ledger, and a case for a failed Audit..

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi,

    Seems that this is a technical problem.

    Found related hotfixes for AX2012.

    Please get a developer and/or the MS support involved.

    Best regards,

    Ludwig

  • Suggested answer
    G V N Reddy Profile Picture
    G V N Reddy 57 on at

    Please find the attached URL

    https://support.microsoft.com/en-nz/help/2728486/voucher-xxxxxxx-cannot-be-changed-or-deleted-when-a-check-has-been-pri

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