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can we create multiple Rich text fields on top of Knowledge base forms?

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Posted on by raki 245

Have 2 questions could you please answer?

1. can we create Multiple Rich Text Fields on Knowledge base article with OOB?

2. can we just search only published articles not draft articles from relevance search.

Thanks

Categories:
Knowledge Management
  • LeoAlt Profile Picture
    LeoAlt 16,329 on at
    RE: can we create multiple Rich text fields on top of Knowledge base forms?
    Hi raki,

    I tried to added a new multiple Lines of Text field with the same properties of rich text fields and it failed. It's only a text field, not rich text.
    community162.png
    Then I found some samples of other ways for you.
    missdynamicscrm.blogspot.com/.../dynamics-crm-rich-text-html-editor-with-tiny-mce-managed-solution.html
    missdynamicscrm.blogspot.com/.../microsoft-dynamics-crm-tinymce-editor.html
    It's a third-party solution and it can allow you to add more rich text fields through JavaScript.
    Hope it helps.
    Best Regards,
    Leo
  • raki Profile Picture
    raki 245 on at
    RE: can we create multiple Rich text fields on top of Knowledge base forms?

    how can we add few more rich text fields ?

  • Verified answer
    LeoAlt Profile Picture
    LeoAlt 16,329 on at
    RE: can we create multiple Rich text fields on top of Knowledge base forms?

    Hi raki,

    1.There is only one rich text fields in Knowledge form.

    2.We could filter published articles from search result with mouse clicking.

    For example, I used relevance search to find articles with words "booking".

    community154.png

    We can see there is a draft article in the result. Then we click on "Knowledge Articles", only the knowledge articles were left in the result list.

    community154.png

    Then we click on "Published", there were only published articles.

    community155.png

    I think it's a very convenient way.

    Hope it helps.

    Best Regards,

    Leo

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