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can we create multiple Rich text fields on top of Knowledge base forms?

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Posted on by raki

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Have 2 questions could you please answer?

1. can we create Multiple Rich Text Fields on Knowledge base article with OOB?

2. can we just search only published articles not draft articles from relevance search.

Thanks

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Knowledge Management

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LeoAlt 16,331 Moderator on at

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RE: can we create multiple Rich text fields on top of Knowledge base forms?

Hi raki,

1.There is only one rich text fields in Knowledge form.

2.We could filter published articles from search result with mouse clicking.

For example, I used relevance search to find articles with words "booking".

We can see there is a draft article in the result. Then we click on "Knowledge Articles", only the knowledge articles were left in the result list.

Then we click on "Published", there were only published articles.

I think it's a very convenient way.

Hope it helps.

Best Regards,

Leo

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raki 249 on at

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RE: can we create multiple Rich text fields on top of Knowledge base forms?

how can we add few more rich text fields ?

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LeoAlt 16,331 Moderator on at

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RE: can we create multiple Rich text fields on top of Knowledge base forms?

Hi raki,

I tried to added a new multiple Lines of Text field with the same properties of rich text fields and it failed. It's only a text field, not rich text.

Then I found some samples of other ways for you.
missdynamicscrm.blogspot.com/.../dynamics-crm-rich-text-html-editor-with-tiny-mce-managed-solution.html
missdynamicscrm.blogspot.com/.../microsoft-dynamics-crm-tinymce-editor.html
It's a third-party solution and it can allow you to add more rich text fields through JavaScript.

Hope it helps.
Best Regards,
Leo

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