How to hide some queues when representatives click on "View ways to transfer this chat"?

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Posted on by Pablo Roldan

Hi, once service representatives engage with customers, there is an option to transfer user to a different queue is there a way to filter this list and only show specific queues

NOTE: deactivate the queue is not an option

Is there a way to write Client-side logic (JavaScript) when representatives click on that icon?

thanks,

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Pablo Roldan 6 on at

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How to hide some queues when representatives click on "View ways to transfer this chat"?

@Ramesh Kumar that's not a lookup it's a control embedded in a chat in Customer workspace once representatives answer chats

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Ramesh Kumar 7,511 Super User 2025 Season 2 on at

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How to hide some queues when representatives click on "View ways to transfer this chat"?

I think you can write You can write JavaScript to apply a custom filter on the Queue lookup field

Thanks

Ramesh

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