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Hello People,
Please your help. When a Post is converted into a Case, the Field: 'Origin' is blank.
The 'Creation & Update Rule' in Dynamics CRM in the Field Origin is set: (null(Channel(Properties))). This was set automatically.
The pictures below.
Hi.
Thanks for your advice. Yes, I did a rule item for each: "Channel Parameter", so there are 3 rule items: Twitter, Facebook and others.
But What I wanted is just to use one, that put immediately the 'origin'.
Thanks in advanced.
Hi Roxana,
Did you try removing the dynamics (yellow) value and instead select a value from the available values (may be "web)?
Hope this helps.
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