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Dynamics 365 general forum

Mobile App Not Opening Custom Tab

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Posted on by Community Member Microsoft Employee

Good morning, I am new to the forum and not sure if this goes into this forum or not. 

My issue;

I created a mobile app for our Dynamics environment. I added a custom tab (Activities) to open when the users clicks on the account. It shows the social pane where the sales man can add a quick activity on that account. What is happening is the Social Pane does not display under my Custom Tab unless  the "Summary" tab is the first tab to open under the account. The social pane goes under the "Timeline Tab" unless I set the Summary tab to open first.

I am have been searching for a solution for a few days now, I cannot seem to find where or what would be causing this.

Any help would be greatly appreciated.

Thanks

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Mobile App Not Opening Custom Tab

    Lu,

    Thank you very much that would be great! I ended up reaching out and raising a support ticket with Microsoft as well. If I hear back from them before i hear from you I will be sure to tell you what they stated the issue was.

    Thanks again!

  • Suggested answer
    LuHao Profile Picture
    LuHao 40,872 on at
    RE: Mobile App Not Opening Custom Tab

    Hi clubinski25,

    I tested it on my mobile app and I also encountered this problem.

    The custom tab is not the first tab:

    648358748.jpg

    The custom tab is the first tab:

    648358748.jpg    1480458347.jpg

    I have raised a Microsoft support ticket to reflect this bug to the back office engineer.

    If I get a solution, I will reply and notify you here.

    Hope this helps.

    Best Regards,

    Lu Hao

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