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Customer experience | Sales, Customer Insights,...
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Customer with multiple email addresses

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Many of our customers have multiple email addresses, and we regularly communicate with the same person on different email addresses depending on their request. 
 
We have created a custom, email-enabled table to store addresses other than the primary contact and created a Contact one to Email address many relationship. In this way, we can specify if we're emailing the contact's primary email or their business email (etc.).
 
The drawback is: we cannot use any of the quick campaigns or other built-in tools.
 
Has anyone else faced this? What have you done?
Thanks!
Joe
  • Leah Ju Profile Picture
    Microsoft Employee on at
    Customer with multiple email addresses
    Hi Partner,
    By default, CRM will send E-mail to “Primary Email Address” for Accounts, Contacts and Leads, which is by-design.
    If you want to send to other email address, you can refer to the following link:

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