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Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Customer with multiple...

Customer experience | Sales, Customer Insights,...

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Customer with multiple email addresses

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Posted on by Joe Crockett

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Many of our customers have multiple email addresses, and we regularly communicate with the same person on different email addresses depending on their request.

We have created a custom, email-enabled table to store addresses other than the primary contact and created a Contact one to Email address many relationship. In this way, we can specify if we're emailing the contact's primary email or their business email (etc.).

The drawback is: we cannot use any of the quick campaigns or other built-in tools.

Has anyone else faced this? What have you done?

Thanks!
Joe

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Leah Ju Microsoft Employee on at

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Hi Partner,

By default, CRM will send E-mail to “Primary Email Address” for Accounts, Contacts and Leads, which is by-design.

If you want to send to other email address, you can refer to the following link:

https://community.dynamics.com/forums/thread/details/?threadid=9318341a-ac89-4349-bd2f-68c55fc783a0

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