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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / ACCOUNT STRUCTURE (CON...
Finance | Project Operations, Human Resources, ...
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ACCOUNT STRUCTURE (CONFIGURE ACCOUNT STRUCTURE) STUCK IN ACTIVATING STATUS

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Posted on by Alexio Pfumai 344

Hello,

I have created a new company in the demo environment (Contoso Environment/VM) 

In the new company, the Account structures  that i created are stuck in the ACTIVATING status when i try to activate them.

8321.ACCOUNT-STRUCTURE.PNG

 When i check on the batch job info log under system Administration module, there is no info log for the batch job

7851.BATCH-JOB.png

In resolving this error i have also put all the available Contoso  account structures into draft mode and still neither Balance sheet account structure nor Contoso account structures activated that is they are all being stuck in ACTIVATING status

2019 release wave 2Installed product version : Finance and Operations (10.0.5)Installed platform version : Update29

Please kindly assist

I have the same question (0)
  • Suggested answer
    Ramit Paul Profile Picture
    Ramit Paul 22,799 Most Valuable Professional on at

    It takes time for new account structure.

    you may restart the server if stuck for two days

  • Verified answer
    André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 301,194 Super User 2025 Season 2 on at

    Hi Alexio,

    Please check if your batch service (Windows services) is running and if the batch group used is linked to an active batch server. The batch job is currently in 'waiting' state, so it might be an indication that the batch is not running.

    PS. Note that you are using an old version of the application which is not supported by Microsoft anymore.

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