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Dynamics 365 Community / Forums / Customer Service forum / TelephoneIntegration w...
Customer Service forum

TelephoneIntegration with Dynamics

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Posted on by LangstonGP 5

We are looking into options to integrate our internal phone system with D365 Online Customer Service. We want to track all phone calls from our marketing phone system into Dynamics.

Could you please share anything to me which are the best options and why?

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  • Verified answer
    Johnny Gong Profile Picture
    Johnny Gong 6,482 Moderator on at
    RE: TelephoneIntegration with Dynamics

    Good day LangstonGP,

    There're many off-the-shelf applications in Microsoft Application which could help integration with Dynamics and your own phone system.

    I recommend following 'TelephoneIntegration: Phone connected to Dynamics' App which help capture and track phone calls.

    appsource.microsoft.com/.../mscrm-addons.8e279033-8dfc-467e-a0bb-ec7128d2fd02

    It would create new records or activities on incoming calls.

    Since it belongs to Dynamics CRM Online Addons. You could contact Addon Supporting Team with following link if you met any integration issue when you deploy:

    www.mscrm-addons.com/support

    TI User Guide:

    www.mscrm-addons.com/.../Documentation

    Hope above would help.

    Regards

    Johnny

  • LangstonGP Profile Picture
    LangstonGP 5 on at
    RE: TelephoneIntegration with Dynamics

    Thank you Johny

  • Renga Profile Picture
    Renga 15 on at
    RE: TelephoneIntegration with Dynamics

    what is the difference from this telephone integration and soft phone dialer (part of wave2 2019 feature)..

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