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We are looking into options to integrate our internal phone system with D365 Online Customer Service. We want to track all phone calls from our marketing phone system into Dynamics.
Could you please share anything to me which are the best options and why?
Thank you Johny
Good day LangstonGP,
There're many off-the-shelf applications in Microsoft Application which could help integration with Dynamics and your own phone system.
I recommend following 'TelephoneIntegration: Phone connected to Dynamics' App which help capture and track phone calls.
appsource.microsoft.com/.../mscrm-addons.8e279033-8dfc-467e-a0bb-ec7128d2fd02
It would create new records or activities on incoming calls.
Since it belongs to Dynamics CRM Online Addons. You could contact Addon Supporting Team with following link if you met any integration issue when you deploy:
TI User Guide:
www.mscrm-addons.com/.../Documentation
Hope above would help.
Regards
Johnny
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