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Activity automatik in queue

Posted on by Microsoft Employee

I have a simple question.

In our CRM 2011 every akticity i create (Tast, Email, Phonecall etc.) appears automatik in its owners queue.

In our Dynamics 365 only Tickets and incomming Emails appear in queue.

How can i manage that aktivitys/task also appear in queue after i created them?

Thanks for your help

-Julian

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  • Suggested answer
    Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at
    RE: Activity automatik in queue

    I believe that at on the ribbon bar of the activity there is a button called 'Add to Queue'. You can then select what Queue you want to add the activity to.

    https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up-rules-to-automatically-create-or-update-records

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