Skip to main content

Notifications

Announcements

No record found.

Customer Service forum

CRM Online V9 - Outlook App - Wildcard Search does not work

(0) ShareShare
ReportReport
Posted on by

Hi All,

We are not able to search the records using wildcard * in thew CRM outlook app . Is this is bug in the new outlook app ? or do we have to add some settings ? 

thanks ,

Awad.

Categories:
  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: CRM Online V9 - Outlook App - Wildcard Search does not work

    err yeah what ever happened to just good old search without DOS based wildcards and random %'s that noone would ever have guessed?  We're finding the Dynamics App for Outlook right now is so bad, staff are creating duplicate contacts and Accounts because they think they don't exist in the system.  Then you get a new contact for an existing account and cannot map them.

    Has there been any feedback from MS on this?  As it stands, this app has been fraught with issues since its announcement and hurried retirement of the old app.  You can't pin the panel without the cache freaking out, now relevance search needs to revert to DOS style wildcards, but using % in a specific manner, instead of the older, equally ridiculous use of *'s everywhere! hehehe sheeesh!!!

  • Suggested answer
    wikap.dk Profile Picture
    wikap.dk 456 on at
    RE: CRM Online V9 - Outlook App - Wildcard Search does not work

    Struggled with the same issue, but found this solution:

    Use % instead of the usual *

    BUT compared to normally Searching for Donald Duck this would work: "*do*du", but if you in the Outlook App state "%do%du" it finds nothing, but "do%du" will succeed!

    (Absolutely a crazy move by MS to confuse us all!)

    /Henrik

    wikap.dk

  • Suggested answer
    Dynamics365 Rocker Profile Picture
    Dynamics365 Rocker 7,755 on at
    RE: CRM Online V9 - Outlook App - Wildcard Search does not work

    Kindly follow below link to enable wild card search:

    docs.microsoft.com/.../configure-relevance-search-organization

  • bac26 Profile Picture
    bac26 2,268 on at
    RE: CRM Online V9 - Outlook App - Wildcard Search does not work

    Does the same exact wildcard search work in the web client?    First i heard of this one.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,711 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,458 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans