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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Removing Values From a...
Customer experience | Sales, Customer Insights,...
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Removing Values From a System Option Set [Changes not taken over to Test and Prod]

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Posted on by Thomas Fialek 248

Hi there,

we want to use as much as possible the standard fields in our systems, that why we adjust existing system option sets. We removed all the values, but two from the system option set "Account Type".

On the dev instance, everything looks fine, we only got two values left. However, the changes are not taken over to the test, respectively prod instance. We imported the changes with a stage for upgrade and work with a managed solution. We already tried it a couple of times.

Is it not possible to adjust a system option set? Do we have to create a custom option set?

Thanks in advance!

  • Thomas Fialek Profile Picture
    Thomas Fialek 248 on at
    RE: Removing Values From a System Option Set [Changes not taken over to Test and Prod]

    Hi Miguel,

    as mentioned earlier, there is only one managed solution and this solution is on the top for this attribute.

    pastedimage1585217642433v1.png

  • Miguel Lourenco Profile Picture
    Miguel Lourenco on at
    RE: Removing Values From a System Option Set [Changes not taken over to Test and Prod]

    Hi Thomas, I don't think that using the default solution is a good approach in any scenario.

    docs.microsoft.com/.../export-solutions

    Maybe the optionset has an active layer that prevents a solution import to make changes

  • Thomas Fialek Profile Picture
    Thomas Fialek 248 on at
    RE: Removing Values From a System Option Set [Changes not taken over to Test and Prod]

    Hi Miguel,

    thanks for the offer with the service request. We thought it might be a good idea to adjust this field, respectively option set on all instances through the default solution. Do you maybe have a better idea or do you see any big risks doing that?

    We know that future solution imports won't have any affect on the field, even if the field is included, but we already lost too much time in investigating how to solve this issue.

    Thanks for your advice.

  • Miguel Lourenco Profile Picture
    Miguel Lourenco on at
    RE: Removing Values From a System Option Set [Changes not taken over to Test and Prod]

    Hi Thomas,

    If you want you can create a service request and post the ticket number here. I will take the ownership and investigate.

  • Thomas Fialek Profile Picture
    Thomas Fialek 248 on at
    RE: Removing Values From a System Option Set [Changes not taken over to Test and Prod]

    Hi Lu,

    sorry, but these posts are not really helpful. One is referring to a case with unmanaged solutions and the other one with several managed solutions where the option set is included.

    We have this option set in only one managed solution and the layer shows this solution is on the top and active.

    Can you give me something official that Microsoft doesn't allow anymore to adjust system option set? I know it was working in earlier solutions.

  • LuHao Profile Picture
    LuHao 40,878 on at
    RE: Removing Values From a System Option Set [Changes not taken over to Test and Prod]

    Hi Thomas,

    I reproduced this problem in my environment.

    It seems to be by design.

    Please refer to

    community.dynamics.com/.../option-set-values-solutions

    community.dynamics.com/.../remove-an-option-set-value

  • Miguel Lourenco Profile Picture
    Miguel Lourenco on at
    RE: Removing Values From a System Option Set [Changes not taken over to Test and Prod]

    Hi,

    Have you checked the solution layers for the attribute?

    pastedimage1585066809482v2.png

    What do you have there?

  • Thomas Fialek Profile Picture
    Thomas Fialek 248 on at
    RE: Removing Values From a System Option Set [Changes not taken over to Test and Prod]

    Hi Miguel,

    customertypecode.

  • Miguel Lourenco Profile Picture
    Miguel Lourenco on at
    RE: Removing Values From a System Option Set [Changes not taken over to Test and Prod]

    Hi Thomas,

    what is the optionset you want to modify?

  • Thomas Fialek Profile Picture
    Thomas Fialek 248 on at
    RE: Removing Values From a System Option Set [Changes not taken over to Test and Prod]

    Hi,

    yes, of course. Every time we imported a solution.

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