web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Suggested Answer

How to achieve personalization

(1) ShareShare
ReportReport
Posted on by 5

Hi Team,

I would like to know if we can do personalization using Customer Insight.

Like sending segment created here to some personalization tools like Salesforce Interaction Studio/Adobe Target.

Regards,

Anupam

I have the same question (0)
  • Community Member Profile Picture
    on at

    Hi akuma_r,

    Based on Microsoft document:

    Dynamics 365 Customer Insights is a part of Microsoft's customer data platform (CDP) that helps deliver personalized customer experiences. The platform's capabilities provide insights into who your customers are and how they engage with your platform. Unify customer data across multiple sources to get a single view of customers.

    Product overview - Dynamics 365 Customer Insights | Microsoft Docs

  • Suggested answer
    Bill Ryan Profile Picture
    8 on at

    That's the primary purpose of it so Yes, although that depends on where you're defining personalization.  Once you create a segment, you can set up an Export Destination.  SalesForce and Adobe/AEP. II don't believe there's  a specific destination for target, but you can setup a SFTP or Data Lake destination and ingest it from there. Additionally, you can take the Exports, enrich the data using the Enrichment feature and get much more detailed customer information and use that for hyperpersonalization. 

    thanks,

    bill

    Please mark as Verified if the answer is helpful.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 120 Super User 2026 Season 1

#2
Jimmy Passeti Profile Picture

Jimmy Passeti 46 Most Valuable Professional

#3
NeerajPawar Profile Picture

NeerajPawar 41

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans