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Service | Customer Service, Contact Center, Fie...
Answered

Guides and Guest acces

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Posted on by 243

Hi everyone,

I've tried giving guest acces to Guides, but I can't succeed in assigning security roles to the guest user.

I can find the user in the environment security role page but when I try to add him I've a message which said the user doesn't meet all requirements for accessing the environment.

Does someone have succeeded in granting Guest access to Guides ?

Thanks !

I have the same question (0)
  • Verified answer
    Alwin Vyhmeister Profile Picture
    Microsoft Employee on at

    One thing to try is to see if you have assigned a Guides license to that guest user account yet.

    That error message will be shown if you try to add the user account to the environment without them having license to Dataverse (aka CDS) which a Guides license also includes.

    For example, this is the result I get before giving the user account a license:
    pastedimage1663625418583v1.png

    After assigning the Guides license, I'm able to successfully add the user and assign the security role.

  • Remy Rouinvy Profile Picture
    243 on at

    Thanks Alwin,

    I tried to assign a license to the guest user but wasn't able to do it the classic way (using the "active users" page) but I've succeeded in assigning the license using the Licenses page.

    I'm surprised to have to assign a license to this user because on his tenant he already have a Guides license.

    Thanks you anyway,

    Kind regards

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