Customer experience | Sales, Customer Insights,...

Domain Authentifcation in test and producitv System

(0) Share

Report

Posted on by MarioKraus

110

Hello,

we already have a domain-authentification in the productiv-system and want to use the same domain in the test-system.

We would like to use the same domain in our company for the test system and the live system. However, we have the following problem:

There is a problem with the email authentication key for DKIM.

There are already two other keys with this nomenclature, so:

eurkey1._domainkey

eurkey2._domainkey

Can we switch to eurkey3._domainkey and eurkey4._domainkey? And if so, how can I make this setting in Dynamics?

I hope someone has already solved this problem and can help us.

Thanks!

Mario

All responses (4)

Answers (0)

Newmayer2384 2 on at

Like (0)

Report

RE: Domain Authentifcation in test and producitv System

Hey did you find a solution for this issue?
MarioKraus 110 on at

Like (0)

Report

RE: Domain Authentifcation in test and producitv System

Hello,

i just want to add, after researching about this topic i am a little bit more confused, because of a sentence drom the docs:

docs.microsoft.com/.../mkt-settings-authenticate-domains

"All new instances and trials automatically authenticate the instance domain with DKIM and set that domain as the default dashboard for your instance." - So how can i get this for my test-environment, actually its not possible.

Righ now the domain state is:

Envelope-from-Status: confirmed

Ownership status: confirmed

E-Mail-Status: Key to DNS not found

I am looking forward to your help or is it necessary to contact the support for this case?

Thanks

Mario
MarioKraus 110 on at

Like (0)

Report

RE: Domain Authentifcation in test and producitv System

Hello Nya,

thanks for the reply - I'm not sure if I've made myself clear.

The problem is that we have already authenticated the domain in one system. Is it now necessary to use a different sub-domain for the test system?

For example, we could add "test" to the existing domain --> "test-domain.XXX.com" and as a result we have solve the problem with the key1 and key2 for the domain because we do not use the same domain?

Do I understand this correctly?

Best Regards,

Mario
Suggested answer

Nya 29,060 on at

Like (0)

Report

RE: Domain Authentifcation in test and producitv System

Hi Mario,

It cannot be achieved unfortunately.

For more details, please refer to:

Troubleshoot domain authentication errors (Dynamics 365 Marketing) | Microsoft Docs