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Hello,
we already have a domain-authentification in the productiv-system and want to use the same domain in the test-system.
We would like to use the same domain in our company for the test system and the live system. However, we have the following problem:
There is a problem with the email authentication key for DKIM.
There are already two other keys with this nomenclature, so:
eurkey1._domainkey
eurkey2._domainkey
Can we switch to eurkey3._domainkey and eurkey4._domainkey? And if so, how can I make this setting in Dynamics?
I hope someone has already solved this problem and can help us.
Thanks!
Mario
Hey did you find a solution for this issue?
Hello,
i just want to add, after researching about this topic i am a little bit more confused, because of a sentence drom the docs:
docs.microsoft.com/.../mkt-settings-authenticate-domains
"All new instances and trials automatically authenticate the instance domain with DKIM and set that domain as the default dashboard for your instance." - So how can i get this for my test-environment, actually its not possible.
Righ now the domain state is:
Envelope-from-Status: confirmed
Ownership status: confirmed
E-Mail-Status: Key to DNS not found
I am looking forward to your help or is it necessary to contact the support for this case?
Thanks
Mario
Hello Nya,
thanks for the reply - I'm not sure if I've made myself clear.
The problem is that we have already authenticated the domain in one system. Is it now necessary to use a different sub-domain for the test system?
For example, we could add "test" to the existing domain --> "test-domain.XXX.com" and as a result we have solve the problem with the key1 and key2 for the domain because we do not use the same domain?
Do I understand this correctly?
Best Regards,
Mario
Hi Mario,
It cannot be achieved unfortunately.
For more details, please refer to:
Troubleshoot domain authentication errors (Dynamics 365 Marketing) | Microsoft Docs
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