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unable to search accounts since installing maplytics

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Posted on by AidanMac

We have just set up the trial for Maplytics on our Dynamics CRM and we are unable to search on any account/user/contact?

<ActivityId>793b72d3-f65f-40d7-b7b0-ccef25dd05e6<

It looks to be creating a search criteria from maplytics

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Other
Entitlements / Service Level Agreements (SLA)
Case Management
  • AppJetty Profile Picture
    AppJetty 1,013 on at
    RE: unable to search accounts since installing maplytics

    Hello, AidanMac

    If you still facing issue in Maplytics you can chose alternative version of Maplytics.

    Mappyfield 365 is One of the best alternative of Maplytics.

    Here some amazing feature of that…

    • Record Mapping: You can plot the entities on the map and view - where they are located, and extract the desired data.
    • Territory Management: As a manager, you can create territories on the map using designs and elements. Besides, you can assign them to your team/individuals right from the CRM.
    • Live User Tracking: You can track your team’s activities and stay updated with their whereabouts in real-time.
    • Route Optimization and Sharing: Using this, you can create and share the shortest routes with your team.

    Many more feature check here.

  • AidanMac Profile Picture
    AidanMac on at
    RE: unable to search accounts since installing maplytics

    This was due to a platform fault and not a Maplytics fault. thanks Maplytics with your help on this

  • Inogic Profile Picture
    Inogic 24,106 on at
    RE: unable to search accounts since installing maplytics

    Hi AidanMac,

     

    It may not be related to Maplytics. Could you please check by removing some columns from search view as suggested in the link below?

     

    https://community.dynamics.com/crm/f/117/p/301925/871369

     

    If it is still not resolved, we can set up a support call (crm@inogic.com) to discuss this further.

     

    Thanks!

  • Verified answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: unable to search accounts since installing maplytics

    Hi,

    Are you sure this is related to Maplytics as there was a know issue yesterday related to search.

    Refer this: community.dynamics.com/.../871286

    Check if you are still getting the error, if yes, share the complete log.

    Hope this helps.

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