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Case not resolve

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Posted on by M Saeed

Dears ,

After i click on resolve button in case entity , status not be case resolved i checked the timeline i found it's reactivated automatic without i reactivate it.

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Community Member on at

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Hi Mohamed,

You should check if there is js or workflow in the case form to reactive resolved case automatically, stop then.

Or you can also create an on-demand workflow to change case status to ‘resolved’.

Go Settings > Process.

Regards,

Leah Ju

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CRMJetty 3,512 on at

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Hello,

pls refer this video

https://www.youtube.com/watch?v=ZSig6KxS4tA,

and also read this article,

https://diyd365.com/2019/04/12/bug-bug-bug-cant-resolve-a-case/

I hope it helps,

Thanks.

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