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Case not resolve

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Posted on by M Saeed

Dears ,

After i click on resolve button in case entity , status not be case resolved i checked the timeline i found it's reactivated automatic without i reactivate it.

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CRMJetty 3,512 on at

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RE: Case not resolve

Hello,

pls refer this video

https://www.youtube.com/watch?v=ZSig6KxS4tA,

and also read this article,

https://diyd365.com/2019/04/12/bug-bug-bug-cant-resolve-a-case/

I hope it helps,

Thanks.

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Community Member on at

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RE: Case not resolve

Hi Mohamed,

You should check if there is js or workflow in the case form to reactive resolved case automatically, stop then.

Or you can also create an on-demand workflow to change case status to ‘resolved’.

Go Settings > Process.

Regards,

Leah Ju

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