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cannot edit a record in communications details(logisticsElectronicAddress) security policy permission denied

Posted on by 1,120

Getting this error when updating a contact information "cannot edit a record in communications details(logisticsElectronicAddress) security policy permission denied"

It stared happening after PU 24 and version 10 update. looks like some privilege got messed up, any idea?

Thanks!

  • cannot edit a record in communications details(logisticsElectronicAddress) security policy permission denied
    Has anyone found solution to this problem? i am facing the same issue when user is trying to update the contact information of vendors.
    Please let me know for any solution.
     
    Thanks
    Deeksha
  • Suggested answer
    Mehreen Khan Profile Picture
    Mehreen Khan 5 on at
    RE: cannot edit a record in communications details(logisticsElectronicAddress) security policy permission denied

    Enter privilege LogisticsElectronicAddressFormPreviewPartView to your security role and publish

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 291,101 Super User 2024 Season 2 on at
    RE: cannot edit a record in communications details(logisticsElectronicAddress) security policy permission denied

    Hi,

    Which exact security role is used when you get this error?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: cannot edit a record in communications details(logisticsElectronicAddress) security policy permission denied

    Has anyone found a resolution to this?  My client is facing the same challenge.  Have not seen a hotfix come through for this and wondering if there are other ways to resolve?

  • KrishanDeo Profile Picture
    KrishanDeo 10 on at
    RE: cannot edit a record in communications details(logisticsElectronicAddress) security policy permission denied

    Hi Ann2015,

    have you found a solution?

    We have the same issue and did not modified or add new security policies. We have only the standard D365 security policies.

    Replication steps:

    (The error occurs only in a non-sysadmin role - e.g. sales manager)

    1. Go to a Contact person

    2. Add a new contact information line and fill it out

    3. Add another new contact information line and fill it out

    4. Return to the line of step 2 and change the contact number/address

    5. Save -> Error: "Cannot edit a record in Communcations details (LogisticsElectronicAddress). Security policy permission denied."

    Changing contact information numbers/addresses that are created before entering the contact person can be edited without an issue

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 291,101 Super User 2024 Season 2 on at
    RE: cannot edit a record in communications details(logisticsElectronicAddress) security policy permission denied

    Hi Ann,

    This error is related to eXtensible Data Security. Did you create or enable security policies? If you are not aware if it happened, check the security policies in the AOT node which are active and related to the contact information.

  • Ann2015 Profile Picture
    Ann2015 1,120 on at
    RE: cannot edit a record in communications details(logisticsElectronicAddress) security policy permission denied

    edit and update in the contacts Form.

  • Sukrut Parab Profile Picture
    Sukrut Parab 71,645 Moderator on at
    RE: cannot edit a record in communications details(logisticsElectronicAddress) security policy permission denied

    updating through which process?

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