Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer Service forum / Is there a method to i...
Customer Service forum

Is there a method to increase Knowledgebase views count for knowledge article viewed on portal?

(0) ShareShare
ReportReport
Posted on by nkhemji 2

HI,

MS provides an OOTB page template of rewrite type to show Knowledge-base article. When we use that to view article from portal, it increments the count in knowledgebaseviews entity. However, for customer requirement, we have created a new page to render knowledge article as the existing page template is of rewrite type which can't be changed. The issue now is that the count is not getting incremented with this new approach. Has anyone faced the similar scenario and have any solution ?

Thanks

Categories:
Knowledge Management
Portals
  • nkhemji Profile Picture
    nkhemji 2 on at
    RE: Is there a method to increase Knowledgebase views count for knowledge article viewed on portal?

    Hi Leo,

    This is an existing functionality I am talking about here. This got broken after a customised page.

  • LeoAlt Profile Picture
    LeoAlt 16,331 Moderator on at
    RE: Is there a method to increase Knowledgebase views count for knowledge article viewed on portal?

    Hi Dyn365,

    In my thought, Portal would be a simple CMS system with Dynamics 365 as a backend,

    So in most of situations, portal clients could only retrieve data from CRM with their Web role privileges.

    The only situation as far as I had found is that an account whose web role has been granted with specific entity permission, then he/she can create/update/delete a record or item in OOB rendered Entity List, however, Portal still requires an entity form/web page to do update or save data function, we couldn't make the grid item be editable. (I've tried POST ajax request to Odata url, it will give access denied error)

    A best approach to achieve your requirement would be by creating an .aspx site and hosts it on Azure, we could get access token at backend then do update action with Web API request.

    Or if you just want to make CSS or layout customization to knowledge article page, you could create a global js to achieve it.

    Regards,

    Leo

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard > Customer Service

Last month Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans