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Dynamics 365 Community / Forums / Dynamics 365 general forum / Telephone and E-mail l...
Dynamics 365 general forum

Telephone and E-mail links don't work in Dynamics 365 for Phones on iPhone

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Posted on by Community Member

I've created a Webresource to display customer address and contact info. This control has buttons for calling and email.

The buttons works and launches email client or dialer on:

-  browser on Windows, Android, iPhone. 

-  Dynamics 365 for Phones app on Android.

The buttons don't work on:

-  Dynamics 365 for Phones app on iPhone.

There are no visible errors, just no action.

I'm using tel: end mail-to: like this:

<a id="ContactPhone" target="_top" href=""><i class="ms-Icon ms-Icon--Phone" aria-hidden="true"></i></a>
<a id="ContactEmail" target="_top" href=""><i class="ms-Icon ms-Icon--Mail" aria-hidden="true"></i></a>

Is there something I'm doing wrong or is there an issue with the iPhone app?

Categories:
Mobile Apps
  • Community Member Profile Picture
    Community Member on at
    RE: Telephone and E-mail links don't work in Dynamics 365 for Phones on iPhone

    I forgot the links. We fill href with javascript.

    href="tel:0612345678"  for phone

    href="mailto:mail@example.com"   for mail

    I see no reason why this won't work. It works everywhere except the iPhone app.

    Your addPhoneCall function is also interesting but I couldn't get it to work.

    What data should i plug into the phonecall entityform?

  • cloflyMao Profile Picture
    cloflyMao 25,208 on at
    RE: Telephone and E-mail links don't work in Dynamics 365 for Phones on iPhone

    Hi pjorrit,

    The code you pasted are just icon style class. 

    Could you share more detail about how did you build you web resource and implementation of your button function?

    I imported the Fabric core css into my testing web resource HTML and added the icon css class.

    In my demo, I attached a click event on the phone icon which opens a phonecall form with client API.

    This function works on my iPhone App. 

    function addPhoneCall() {

        parent.Xrm.Utility.openEntityForm("phonecall", null, {
         _CreateFromId: parent.Xrm.Page.data.entity.getId(),
         _CreateFromType: parent.Xrm.Page.context.getQueryStringParameters().etc,
         partyid: parent.Xrm.Page.data.entity.getId(),
         partyname: parent.Xrm.Page.data.entity.getPrimaryAttributeValue(),
         partytype: parent.Xrm.Page.context.getQueryStringParameters().etc,
         pId: parent.Xrm.Page.data.entity.getId(),
         pName: parent.Xrm.Page.data.entity.getPrimaryAttributeValue(),
         pType: parent.Xrm.Page.context.getQueryStringParameters().etc
        }, {
         openInNewWindow: true
        })

       }

    My D365 CE is 9.1.0.4834 and iPhone App version is 13.19043.32.  

    Regards,

    Clofly

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