How to create queue and pass the email

(0) Share

Report

Posted on by Power_Automate

We have a requirement that when a new email comes from xxx@yyy.com, it should pass through a queue and we will create a power automate flow (Automated cloud flow) where the trigger point is when new email comes to that queue and our business logic will get execute. Now i need to know how and where to create a queue and configure that xxx@yyy.com email's only pass to that queue.

I have the same question (0)

All responses (4)

Answers (0)

Sort by

empath-e CRM 1,136 on at

Like
a
(0)

Report
Copy link

Link copied!

Create and manage queues for cases

learn.microsoft.com/.../set-up-queues-manage-activities-cases

Was this reply helpful? Yes No
empath-e CRM 1,136 on at

Like
a
(0)

Report
Copy link

Link copied!

I dont beleive there is a way to restrict email addresses coming into a Queue from within D365 but you could create a Workflow to delete all other emails that come into the Queue

Was this reply helpful? Yes No
Power_Automate 45 on at

Like
a
(0)

Report
Copy link

Link copied!

Where to find customer service admin center?

Was this reply helpful? Yes No
empath-e CRM 1,136 on at

Like
a
(0)

Report
Copy link

Link copied!

You can access it through the App main view if you have access/permissions

Was this reply helpful? Yes No