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How to create queue and pass the email

Posted on by 45
We have a requirement that when a new email comes from xxx@yyy.com, it should pass through a queue and we will create a power automate flow (Automated cloud flow) where the trigger point is when new email comes to that queue and our business logic will get execute. Now i need to know how and where to create a queue and configure that xxx@yyy.com email's only pass to that queue.
  • empath-e CRM Profile Picture
    empath-e CRM 1,134 on at
    RE: How to create queue and pass the email

    You can access it through the App main view if you have access/permissions

    pastedimage1671105291232v1.png

  • Power_Automate Profile Picture
    Power_Automate 45 on at
    RE: How to create queue and pass the email

    Where to find customer service admin center?6175.Queue.PNG

  • empath-e CRM Profile Picture
    empath-e CRM 1,134 on at
    RE: How to create queue and pass the email

    I dont beleive there is a way to restrict email addresses coming into a Queue from within D365 but you could create a Workflow to delete all other emails that come into the Queue

  • empath-e CRM Profile Picture
    empath-e CRM 1,134 on at
    RE: How to create queue and pass the email

    Create and manage queues for cases

    learn.microsoft.com/.../set-up-queues-manage-activities-cases

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