Update resolve a case form

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Posted on by Justin Wilkinson

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2019_2D00_05_2D00_29-10_5F00_48_5F00_53_2D00_Window.png How can i update this resolve a case form - to remove the resolution required! - its currently managed form from what I can see but I just want to update the wording to remove the (required)

any ideas?

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Portals

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Dynamics365 Rocker 7,755 on at

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RE: Update resolve a case form

Hi Justin,

You can not remove it but alternately you can call a flow or dialog to do the same.

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Justin Wilkinson 1,338 on at

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RE: Update resolve a case form

So I would have to create an extra form to do this? etc

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Dynamics365 Rocker 7,755 on at

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RE: Update resolve a case form

Not form, You can create a new ribbon button and hide existing one.

Call your dialog or flow on click of this ribbon button.

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LeoAlt 16,331 Moderator on at

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RE: Update resolve a case form

Good day Justin,

Did you add case entity list and form into portal manually? Case is included in Portal by default named "Support".

And when we resolve a case from support form, there will only be a confirming dialog and if we select "Yes", then the case will be closed without entering any additional information.

You could also refer to this DOC.

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/portals/case-management

Hope it helps.

Best Regards,

Leo

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Justin Wilkinson 1,338 on at

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RE: Update resolve a case form

that helped a lot Leo! I actually was able to update the case dialog subject and just set it to "Resolution" as a temporary fix and that has done the job

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