Microsoft Dynamics AX (Archived)

AOS services did not start due to logon failure

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Posted on by Rohin

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Hi,

I am getting above error while starting AOS services . I have check event log shown below:

7142.1.PNG 1856.2.PNG

even i tried to restart server but it does not start automatically even services start Type is set to Automatic and also tried with Automatic(Delayed).

Please suggest

Thanks.

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Sohaib Cheema 49,668 Super User 2026 Season 1 on at

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So, have you tried what second screenshot is suggesting you?

It is asking you to update service account to any domain account, which can run service. You can do so by opening services using services.msc

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Rohin 4,624 on at

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from where can i do this : It is asking you to update service account to any domain account, " ??

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Sohaib Cheema 49,668 Super User 2026 Season 1 on at

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type services.msc on your server and it will open services for you. in the list of service you can see all services. Now select any service for which you want to update password, go to log-in table and you can you do it there. if you will google "How to update password of a service in windows environment", it may give you many results.

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Rohin 4,624 on at

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But it was working a while ago then i restarted server for some reason and after restart server it is giving error . So is it possible this would be the reason?

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Rohin 4,624 on at

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In addition to above, second screenshot tells that service account does not have required user right "Log On as a service" . what do you suggest on this as i don't understand this ??

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Sohaib Cheema 49,668 Super User 2026 Season 1 on at

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Your error message is clearly saying that axaosprod(account) does not have the required user right "log on as service"

you can easily search how to provide missing right, though error message is suggesting you way to do this.

For your point, "It was working a while ago..." ; I cannot comment as I am not aware what has happened in your system over-night or during last few hours. Probably you can see event viewer to track changes of few hours back. also it can help you to put your question on any system administration forum. I don't consider this a pure AX question.

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Rohin 4,624 on at

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Hello Sohaib ,

sorry for late reply.

Services accounts already does have the required user right "log on as service".

can you suggest on this

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Hassan_rulz 3,801 on at

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Hi Visvash,

If service account already have "log on as service" rights. Then please verify if you have not changed password of that account?

If yes then enter new password in log on tab of AOS service also.

Regards,

Hassan

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Rohin 4,624 on at

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No, we haven't change the service account password

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Community Member on at

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Dear Mr. Visvash

did you solve the issue?

because i had the same

thanks

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