Hi everyone,
I'm trying to build a customer journey where the contact would get the same three marketing emails everytime the customer submits one of the specific forms. So basicly I'm building multiple swimlines, one for each form where there's a confirmation email sent straight after conteact submits the form.
Then I have a separate swimlane that gathers all contacts who have submitted a form recently in a segment. This one is supposed to work everytime any of the forms is submitted.
Now the recurrance isn't really working anymore, I think this is a problem of the latest update. I want the contact to be able to go through the customer journey EVERYTIME any of the forms is submitted. With current options I can only do recurring customer journeys that are tied to recurrance count and interval. These are not working for me as I want the recurrance to happen as a reaction to new form submissions.
Also, I see that even the "confirmation emails", the short swimlines in my example below, occure only once. I want the confirmation email to be sent everytime the contact submits the form. Even if it is the same form.
EG in screenshot below.
