why Guides need registration when login with 30 day's free trial?

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Posted on by Pharell

I successfully applied for the trial license of the product

And according to the guidance on the website, the relevant configuration is carried out

The authority platform shows that the account is available

But every time you log in to the PC or glasses client of the product, it will show that you need to register the product

So I cannot login in and cannot do anything.

I heard that the customer service personnel said that the trial license of the product could not be used in China. Is this true

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Pharell 5 on at

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RE: why Guides need registration when login with 30 day's free trial?

PS: The account has not expired,still vaild

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MaheshKamat on at

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RE: why Guides need registration when login with 30 day's free trial?

Hi Pharell - the Guides app can be installed on instances created in APAC region. If you were able to install Dynamics 365 Guides solution on your instance and were able to assign Guides licenses to users, then it is available to you and should work fine.

I think you might have incompatible versions between D365 solution and PC/HL app. I would recommend you install PC and HL app version 301.1910.24001 and update the Dynamics 365 Guides solution to version 300.0.1.115. These are the latest versions as per our last release on Oct 29, 2019.

Please let me know if you cannot sign-in after trying that. Thank you!

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Pharell 5 on at

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RE: why Guides need registration when login with 30 day's free trial?

I checked the version

The version of the PC client is the version you described

Dynamics 365 Guides solution version is 300.0.1.115

The problem still exists. From the login situation, it should be related to permissions

The last execution phase of the login process is the loading instance

The dialog box will pop up soon after that

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Pharell 5 on at

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RE: why Guides need registration when login with 30 day's free trial?

Due to network problems, part of the data is filtered, resulting in unable to log in，It's OK now

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MaheshKamat on at

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RE: why Guides need registration when login with 30 day's free trial?

Thanks for checking again Pharell and confirming that you are able to connect. Yes, having a stable internet connection is important, to support both login and continuous synchronization with CDS.

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