web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

🚀 Season of Sharing Community Challenge Launch!
Ask A Community Pro
Introducing our New Video Series: Community Spotlight
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / D365 Customer Service ...
Customer experience | Sales, Customer Insights,...
Unanswered

D365 Customer Service uptime details

(0) ShareShare
ReportReport
Posted on by KL-16051221-0 2
Hello, I am looking for the specific details re D365 CS uptime other than 99,9%
O365 does have charts with quarterly uptime from 99.97, 99, 98, but nothing other than 99,9 can be found for the CRM products.
Can anyone please help? 
Thanks
I have the same question (0)
  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Hi,
    Perhaps you could open a ticket with the Microsoft support team and see if they can provide more information about this.
  • KL-16051221-0 Profile Picture
    KL-16051221-0 2 on at
    Thank you @leah, I need this information as soon as possible as we are responding to an RFP.
    Can you or anyone confirm D365 Customer Service meets the following: Solution must meet the recovery time objective (RTO) of 24 to 72 hours
     
    Where can I obtain this information please? Thanks

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

🚀 Season of Sharing Community Challenge Launch!
Ask A Community Pro
Introducing our New Video Series: Community Spotlight

Quick Links

Season of Sharing Community Challenge Launch!

Jump in, show your community spirit, and win prizes!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the May Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Hamza H Profile Picture

Hamza H 140 Super User 2026 Season 1

#2
Nagaraju_Matta Profile Picture

Nagaraju_Matta 128

#3
11manish Profile Picture

11manish 87

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans