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Customer experience | Sales, Customer Insights,...
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D365 Customer Service uptime details

Posted on by 2
Hello, I am looking for the specific details re D365 CS uptime other than 99,9%
O365 does have charts with quarterly uptime from 99.97, 99, 98, but nothing other than 99,9 can be found for the CRM products.
Can anyone please help? 
Thanks
  • KL-16051221-0 Profile Picture
    KL-16051221-0 2 on at
    D365 Customer Service uptime details
    Thank you @leah, I need this information as soon as possible as we are responding to an RFP.
    Can you or anyone confirm D365 Customer Service meets the following: Solution must meet the recovery time objective (RTO) of 24 to 72 hours
     
    Where can I obtain this information please? Thanks
  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    D365 Customer Service uptime details
    Hi,
    Perhaps you could open a ticket with the Microsoft support team and see if they can provide more information about this.

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