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Customer experience | Sales, Customer Insights,...
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CRM Email queues started blocking allowed files as attachments

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Posted on by 81 User Group Leader
Help! Our CRM email queues started blocking all email attachments with the error message /The message was saved as a Microsoft Dynamics 365 email record, but not all the attachments could be saved with it. An attachment cannot be saved if it is blocked or if its file type is invalid./ The email messages are received in the queues but the attachments are blocked.
The attachments are mostly PDF files and they are received successfully in the associated Outlook mailbox (Exchange 2019 server, using Server-side sync). PDF files are an allowed type and the file sizes are under our set limit size. 
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  • Allie_B Profile Picture
    81 User Group Leader on at
    Update: I started a support ticket with Microsoft and no solution yet.

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