Hello,
I am running into a challenge and could use some help. I have (*ahem*) inherited a D365 Sales/CRM implementation where there is a bunch of unfinished work that I was not a part of. One such issue is somebody in the past tried to develop a solution that allows for a Lead to be qualified without an Opportunity. This has never worked as far I can see, or that I hear from the business. As part of this development work, somebody changed the Qualify button within the ribbon at the Lead level. The "Qualify without an Opportunity" option was left and now this just causes confusion. I need to remove what has been done to the button so it's back to the default, but I don't know what to do. I am a bit familiar with Ribbon Workbench and am thinking this is what I need to use but the change I need to make is not straightforward. I have also searched the system high and low for a solution used for this development work, but none seems to be in place. Any ideas how I can change this button back to default?
Thanks in advance,
Malcolm
