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I can't access the code send to my authenticator app ony new phone.

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Posted on by CU20050823-0

Hi Hope you are well, I unfortunately lost my phone. Whenever I wanna sign in to my account it requires me to enter the code sent in my microsoft authenticator app. I wanted to reset my authenticator app in the additional security verification panel but I cant access it because it needs the code sent to my authenticator app to open.

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Dengliang Li Microsoft Employee on at

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I can't access the code send to my authenticator app ony new phone.

Hi,

The Authenticator application you are using is not a Dynamics CRM application.
It is recommended that you post your question in the following forum, where the experts will give a more comprehensive solution.

https://answers.microsoft.com/en-US/msoffice

Best Regards,
Dengliang Li

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