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Customer experience | Sales, Customer Insights,...

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Responsive forms have unexpected grey horizontal lines

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Posted on by BeeKay

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Hi Experts,

I'm creating a form for leads in Customer Insights - journeys > Real-time Journeys.

On mobile the form has grey horizontal lines before the first field and after the last field. There are no lines when viewed on a desktop.

I’ve used an out-of-the-box form template (Lead generation), so I don’t introduce any problems.

Has anyone else seen this and knows what is causing it?

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BeeKay 34 on at

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The form was inheriting some website CSS.

Added the offending CSS to the form, changed the border-bottom to 0px and marked !important.

All fixed!

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