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What's New in Engagement Insights: July 2021

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During the month of July, Engagement insights launched the following exciting new features.  

  • New roles for administration include workspace and environment administrators and contributors, allowing customers greater breadth and access control over their data and reports.  

Roles and permissions - Dynamics 365 Customer Insights | Microsoft Docs 

  • “Unknown to known” feature helps customers to recognize web events from previously authenticated visitors. To learn more, see documentation below.  

Recognize web events from previously authenticated visitors with unknown to known - Dynamics 365 Customer Insights | Microsoft Docs 

  • The Engagement insights product now allows customers to select where their data will be kept geographically once Engagement Insights collects it from the site or mobile devices. In this release Engagement insights supports USA and Europe, with more geographies coming soon.  

To learn more see documentation below.  

Engagement insights availability regions - Dynamics 365 Customer Insights | Microsoft Docs 

  1. Engagement insights now supports creation of custom segments, metrics and dimensions for increased richness in reporting to meet greater analytics needs.  
  2. Segments allow you to identify subsets of visitors based on characteristics or website interactions. Segments let you apply filters and analyze those subsets. The analysis can help examine and respond to trends in your business.  
  3. Metrics allow you to aggregate event properties and measure statistics and performance of your website properties. Analyzing metrics helps you better understand your website audience. Combining metrics with dimensions on a custom report lets you measure behavior to better understand users.  
  4. A dimension is an attribute of an event that can describe, filter, or group data. If you’re running a marketing promotion on your website, you can use dimensions to sort visitors by new and returning users. Gain deeper insight into your events by creating custom dimensions.  

To learn more see below. 

View and create dimensions - Dynamics 365 Customer Insights | Microsoft Docs 

Try Engagement Insights today at: aka.ms/tryei

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    RE: What's New in Engagement Insights: July 2021

    Thank you for sharing!

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