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Dynamics 365 Community / Forums / Customer Service forum / Error "User does ...
Customer Service forum

Error "User does not have send-as privilege for"

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Posted on by Fkr1987 209

2019_2D00_08_2D00_22_5F00_09_2D00_27_2D00_37.png

Hi,

I have a user in the system that gets the following error message above:

I've read something about inserting send email as behalf on my name setting of the Workflow owner, can't find it. It's weird because other with same security role doesn't get this error.

When I press to resolve the case, I get this error.

I tried to adjust the security role to "send email as another user" to organization level.

But still the same error.

I also checked the system jobs if something is tried to run when getting the error message but can't find the error.

Any ideas?

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  • Suggested answer
    Matt Collins-Jones Profile Picture
    Matt Collins-Jones 230 User Group Leader on at
    RE: Error "User does not have send-as privilege for"

    Hi Fuka,

    This is a personal option so each user needs to change. If you have a system admin account, you can use the XRMToolBox and the User Settings Utility to check and set users permissions.

    thanks

    Matt

  • Fkr1987 Profile Picture
    Fkr1987 209 on at
    RE: Error "User does not have send-as privilege for"

    Hi,

    Should i go to personal settings with the Organizational Account and set this option? I can't see that option (i have the org. account of dynamics) . Or on the User who got the error? He tried doing it and checking it but didn't work.

  • Suggested answer
    Justin Wilkinson Profile Picture
    Justin Wilkinson 1,338 on at
    RE: Error "User does not have send-as privilege for"

    Hi Fuka,

    as Lu has said

    it seems like a personal option setting to allow email to be sent on your behalf:

    www.d365functional.com/.../

    the above blog might be useful and seems to cover the same error you have.

  • Suggested answer
    LuHao Profile Picture
    LuHao 40,888 on at
    RE: Error "User does not have send-as privilege for"

    Hi partner,

    Go to Personal Options, under Email tab, check "Allow other Microsoft Dynamics 365 users to send email on your behalf".

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