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I have a workflow setup that creates a task and sends an email to a team "Payroll Department". The owner of the workflow is a Admin user I have setup and it has it's email permission set to send on behalf. This is also an on demand workflow so it can be manually triggered by a user.
When a user runs it as an on demand it shows them as the owner and it fails on sending email. The email From field is setup as Admin user. Why is it not letting the standard user send the email on Admin's behalf?
Could remove the security role from the user and add it again to see if that flushes any invalid cache.
If it still does not fix the issue could you share the screenshot of workflow and of the email sending props screenshot.
Hi
Please make sure the following are set
01. The non-admin user who is running this on-demand workflow should have the "Send Email As Another User" permission in the security role they have assigned to.
02. Admin user should allow email to be sent on behalf - This is what I think you have already configured but I just wanted mention here just to double check. For this setting, you can login as that user and set in the personal settings email tab or you could use the tool I mentioned in the link below
https://community.dynamics.com/crm/f/117/p/316410/917999#917999
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