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Customer service Omnichannel twilio sms

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Posted on by Steve Pillar 156

Hi,

I have been looking at integrating Twilio with Customer Service Omnichannel, to send SMS messages to agents.

However the following Microsoft doc, https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-sms-channel-twilio

states that Twilio is only supported with US numbers.

Is this still the case?

This is an issue for me being in the UK.

Thanks

Steve

I have the same question (0)
  • gisiquei Profile Picture
    gisiquei Microsoft Employee on at

    Hi Steve, I believe that yes, reading docs here.

    I would suggest to raise a feedback to Product Group on experience.dynamics.com/.../

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