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Customer experience | Sales, Customer Insights,...
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Slow page load (eventform)

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Hi we are experiencing extreme slow load of a d365 system page with an event registration form. Take 15 seconds (!!??) to load.

Anybody experiencing the same? So page is 100% genereated through the d365marketing platform.

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  • Suggested answer
    Haig Liu Profile Picture
    Microsoft Employee on at
    RE: Slow page load (eventform)

    Hi mhoekstra,

    There are a number of complex reasons that may contribute to this problem:

    1.What is your CRM version?

    Newer versions tend to offer faster speeds.

    2.Is your form very large and loading for the first time?

    Please set your browser to keep temporary files and cache to avoid repeated loading and downloading of files the next time you open it.

    3.Do you have antivirus software on your device that checks open web pages to make sure your pages are trusted?

    This is highly unlikely, as Dynamic 365 is often considered a secure page.

    4.Please check the official documentation to optimize your form performance: 

    https://learn.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/optimize-form-performance?view=op-9-1

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