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Hi all,
My biggest question is around the future of Voice of the customer and the future, everyone has mentioned it is going to be deprecated is this still the case
I have heard talk of Forms Pro replacing it but it does not integrate well in Dynamics like VoC does?
Any guidance or advice would be appreciated.
Hi Justin,
With Forms Pro being GA since July 1st, VoC is now officialy deprecated.
See post from Microsoft:
I too have seen rumours of a migration from VoC to Forms Pro, but no clear information from Microsoft on this so far. Interestingly in the latest release notes they talk about VoC data being integrated into Customer Insights (making its return as a name). Page 207 of the release notes.
However...in the first section of the latest release notes Microsoft is also integrating Dynamics 365 for Marketing with Forms Pro for surveys. It would seem to me that given Customer Insights is a BI-based tool and Marketing is a CE module that this is a stronger indication of Microsoft's direction. I suspect Microsoft still medium term plans to replace VoC with Forms Pro.
From what I can see there's nothing coming in the October release
docs.microsoft.com/.../planned-features
I saw a few articles on the new Forms Pro functionality and the comparisons with VOC but nothing about deprecation. It's just a separate tool that can leverage D365
If i see anything else i'll be sure to post
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