Customer Service

Last replied Posted on by Community member

We have been looking into using one of MS Dynamics Apps for our internal IT helpdesk system, we have created a sandbox environment and trying to creat...

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Last replied Posted on by Community member

Hello, I have tried to implement Authentication settings in Omnichannel chat on a custom Portal. I have followed the steps accordingly to th...

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Last replied Posted on by CU09051936-0 4

Hello everyone,I have a requirement and need some assistance. On the Case form in Dynamics, we have a subgrid called /Contacts,/ which shows all the c...

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Last replied Posted on by IO-08051336-0 3

Dear all, i wanna ask a question about notes. How can i add templates to note section on customer tickets ? I am solving same type tickets e...

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Last replied Posted on by Edwin VC 14

Currently when working with Customer Service/Omnichannel Session Tabs the behavior is that the tab content will reload every time the tab is selected/has focus.This is documented as by design:"Why do tabs reload when an agent switches session...

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Last replied Posted on by PabloC

Hi all,  Recently FB launched integration with Instagram, all the configuration procedure in the app is the same as Facebook integration, uses the same APP so i configured the same webhook with the new permissions for instagram messaging. Im ...

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Last replied Posted on by Community Member Microsoft Employee

Hello, Is anybody shopping for CTI or contact center integration solutions as we move into the new year? What features are you looking for and are there any "make or break" features a solution must have in order to consider it for purcha...

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Last replied Posted on by TV-03050653-0 2

Hi, Currently we have a power automate that checks the opening hours of the customer service, for redirecting the customers to live agents.We wan...

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Last replied Posted on by BB-06050824-0 17

Hi Dear Community,  I have request to upload file in to case when file created in folder from local network. What i found there is some opti...

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Last replied Posted on by CU04051120-0 2

What is the GL in dynamics?

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