Customer experience | Sales, Customer Insights,...

Emails aren't followed in quick campaigns

(1) Share

Report

Posted on by SianW

Hello,

I have exactly the same issue as EBMRay, in that emails generated using a quick campaign aren't followed. Individual emails to the same leads and contacts are followed. Here's the previous post https://community.dynamics.com/forums/thread/details/?threadid=92c32669-8c19-ee11-8f6e-000d3a4e511f.

If anyone can suggest a solution to either one of our posts it would be much appreciated!

Thanks in advance,

Sian

I have the same question (0)

All responses (3)

Answers (0)

RudyZhang Microsoft Employee on at

Like (0)

Report

Hi,

We have analyzed the information you provided and according to the official documentation, you can manually create Quick Campaign Response or enable /Create campaign responses for incoming email/, please refer to the official documentation in the link below for more details.
Track a marketing campaign response by using in-app marketing | Microsoft Learn

We also tested using Send Quick Campaign Email and creating Email(NOT MKT EMAIL) directly in Timeline and did not reproduce the issue you mentioned.

Additionally, the link you mentioned in your description is no longer working, so we were unable to get more detailed information about this issue. Would you be able to provide more information about this issue? For example, a picture, etc. This will help us to better understand your issue.

Best Regards,
Rudy Zhang

Was this reply helpful? Yes No
SianW 20 on at

Like (0)

Report

Hi Rudy,

My bad - I think a stray period crept into the link to the previous post. This one works https://community.dynamics.com/forums/thread/details/?threadid=92c32669-8c19-ee11-8f6e-000d3a4e511f

I read through the marketing campaign documentation and checked that I'm set up as instructed. When we send an individual email this is what we see:

When we send an email to the same lead via a quick campaign this is what we see and the option to follow is blocked:

Seems that emails and bulk emails are behaving differently from a following standpoint. My goal is for bulk emails to also be followed. Do you have an idea what to tweak?

Thanks,

Sian

Was this reply helpful? Yes No
Suggested answer

Pradip Raj 327 on at

Like (0)

Report

Hello,

Please check my response in the below article:

https://community.dynamics.com/forums/thread/details/?threadid=92c32669-8c19-ee11-8f6e-000d3a4e511f

Email engagement is not supported when we send bulk email. We are creating a campaign and sending emails in bulk so that email activities not followed by default. But for individual email, it is followed email activity by default.

Thanks

Pradip

Was this reply helpful? Yes No