Customer Hierarchy Entity not available in Dual-write.

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Hi All,

I'm working on dual-write and there are some entities that we need in CE but those are not available on Dual-Write solutions. For Example, as for Customer hierarchy in docs, is available in templates and not in any solution of dual-write. I tried to add manually from F&) but the table wasn't available at Dataverse side.

Anybody knows about how to solve this problem. As of now, we need customer Hierarchies entity data in CE.

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Judy Microsoft Employee on at

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Customer Hierarchy Entity not available in Dual-write.

Hi, if you need to have the Customer Hierarchies entity data in CE, I think you may need to explore alternative solutions or customizations.
Andreas Raithel 4,890 Super User 2025 Season 1 on at

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Customer Hierarchy Entity not available in Dual-write.

Hy,

unfortunately in the F&O we don't have that kind of customer hierarchy as it is in the CRM/CE side.

We have some fields which can be used for basic functionality to have a relation between customers, like invoice account or company chain on the customer master data.

Even every customer can have multiple Delivery Addresses if this the requirement for the hierarchy.

Beside that it is possible to set relations between accounts on the global address book.

Customer hierarchy (dynamics.com)

May be you explain what is purpose of the customer hierarchy.

Hope this helps.