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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Contact records don`t ...
Customer experience | Sales, Customer Insights,...
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Contact records don`t open

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Posted on by Bohdan_Y 80

When i try to open a contact record i get this error pastedimage1598540847164v1.png, didn`t find anything,, guys help please what is it and why does it show up.

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  • Bohdan_Y Profile Picture
    Bohdan_Y 80 on at

    Here it log file:

    Unhandled exception:

    Exception type: System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]

    Message: System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> System.ArgumentException: An item with the same key has already been added.

      at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource)

      at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add)

      at System.Collections.Generic.Dictionary`2..ctor(IDictionary`2 dictionary, IEqualityComparer`1 comparer)

      at Microsoft.Crm.Application.InlineEdit.ReadFormDataBuilder.get_FormAttributesMetadata()

      at Microsoft.Crm.Application.InlineEdit.ReadFormDataBuilder.RetrieveFormattedEntityMetadata()

      at Microsoft.Crm.Application.Pages.Common.ReadLayoutPage.WriteEntityMetadata(TextWriter writer)

      at Microsoft.Crm.Application.Pages.Common.ReadLayoutPage.Render(HtmlTextWriter writer)

      at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)

      at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

      at System.Web.UI.Page.HandleError(Exception e)

      at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

      at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

      at System.Web.UI.Page.ProcessRequest()

      at System.Web.UI.Page.ProcessRequest(HttpContext context)

      at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()

      at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)

      at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #C9D184F6Detail:

    <OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">

     <ActivityId>02f43378-fded-41ee-91b4-6641ce8696ae</ActivityId>

     <ErrorCode>-2147220970</ErrorCode>

     <ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />

     <HelpLink i:nil="true" />

     <Message>System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> System.ArgumentException: An item with the same key has already been added.

      at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource)

      at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add)

      at System.Collections.Generic.Dictionary`2..ctor(IDictionary`2 dictionary, IEqualityComparer`1 comparer)

      at Microsoft.Crm.Application.InlineEdit.ReadFormDataBuilder.get_FormAttributesMetadata()

      at Microsoft.Crm.Application.InlineEdit.ReadFormDataBuilder.RetrieveFormattedEntityMetadata()

      at Microsoft.Crm.Application.Pages.Common.ReadLayoutPage.WriteEntityMetadata(TextWriter writer)

      at Microsoft.Crm.Application.Pages.Common.ReadLayoutPage.Render(HtmlTextWriter writer)

      at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)

      at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

      at System.Web.UI.Page.HandleError(Exception e)

      at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

      at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

      at System.Web.UI.Page.ProcessRequest()

      at System.Web.UI.Page.ProcessRequest(HttpContext context)

      at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()

      at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)

      at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #C9D184F6</Message>

     <Timestamp>2020-08-27T05:04:33.1495207Z</Timestamp>

     <ExceptionRetriable>false</ExceptionRetriable>

     <ExceptionSource i:nil="true" />

     <InnerFault>

       <ActivityId>02f43378-fded-41ee-91b4-6641ce8696ae</ActivityId>

       <ErrorCode>-2147220970</ErrorCode>

       <ErrorDetails xmlns:d3p1="schemas.datacontract.org/.../System.Collections.Generic" />

       <HelpLink i:nil="true" />

       <Message>System.ArgumentException: An item with the same key has already been added.</Message>

       <Timestamp>2020-08-27T05:04:33.1495207Z</Timestamp>

       <ExceptionRetriable>false</ExceptionRetriable>

       <ExceptionSource i:nil="true" />

       <InnerFault i:nil="true" />

       <OriginalException i:nil="true" />

       <TraceText i:nil="true" />

     </InnerFault>

     <OriginalException i:nil="true" />

     <TraceText i:nil="true" />

    </OrganizationServiceFault>

  • Verified answer
    TinaMathew Profile Picture
    TinaMathew on at

    Hi Bogdan,

    This is a metadata synchronization issue. Clear cache and refresh the metadata of the affected environment clicking on "Publish all customizations" for the environment.

    Regards,

    Tina Mathew

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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