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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / .stl files loading int...
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.stl files loading into D365 Guides showing up as large objects and crashing on HL2

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Posted on by Maxs3 5

I have an .stl file with <10,000 faces that I am trying to load into D365 Guides, and place the part as an author on the guide.

A CAD software is used, and the part is scaled appropriately. The part is then loaded into blender, physically reduced in size (scale), then modified with decimate (reduce number of triangles).

When I load a part into guides that has been through the process, it bogs down the system, and sometimes crashes the app and returns me to the start screen.

The file size is 1-3mb for each of these parts.

Any guidance on how to prevent the guide from crashing?

Thank you!

Max

  • Community member Profile Picture
    Community member 2 on at
    .stl files loading into D365 Guides showing up as large objects and crashing on HL2
    When loading .stl files into D365 Guides, ensure that the files are properly formatted and compatible with the platform. Check the file size and resolution to avoid any issues during the loading process. Additionally, verify that your D365 Guides settings allow for the import of .stl files and that your internet connection is stable for smooth uploading. If you encounter any difficulties, consider reaching out to the D365 Guides support team for assistance. On another note, if you're interested in design software solutions, I recommend exploring https://acad.prosoftstore.com/autocad.html.It's a comprehensive tool for professionals in various industries, offering advanced features for design and engineering.
  • Suggested answer
    DavePinch Profile Picture
    DavePinch on at
    RE: .stl files loading into D365 Guides showing up as large objects and crashing on HL2

    Hi Maxs3 - you mentioned in the title that the models appear to be huge. By default STL files are imported with a scale of 1 meter. This can cause huge models if your expected unit of measurement is something like 1cm. I would first try exporting to FBX, which will allow you to set a scale. You mentioned using Blender:

    1. Open the model in Blender.
    2. Click on the model to select it
    3. Select File -> Export -> FBX
    4. Make sure the "Selected Objects", "Mesh" and "Apply unit" checkboxes are selected
    5. Change the scale to 0.001 (it may display 0.00 but if you click the field again, you will see the correct value) 
    6. Select the folder, give your model file a name and click on the "Export FBX" button.

     Blender Export with Scale Screenshot

    Note: I haven't checked Blender lately so let me know if these instructions are outdated or you have any troubles.

    In the meantime, if you want to share your model (if OK by your company policy), send me a direct message and we'll coordinate secure delivery so our team can take a look at the model. You can also attach the model to a feedback item as described here: (+) How to submit Guides repro steps & telemetry through Windows Feedback Hub - Dynamics 365 Guides Forum Community Forum. However, let me know if you take that approach so I can watch for it and get it routed more quickly.

  • Roy willin Profile Picture
    Roy willin 5 on at
    RE: .stl files loading into D365 Guides showing up as large objects and crashing on HL2

    I have the same question.

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