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Error when creating a customer in AX 2012: Field 'customer account' must be filled in

Posted on by 25

Hello,

I keep getting the error to fill in field 'Customer Account' when creating a new customer. However, there is no field called Customer Account on the customer creation form.

I have already filled in all fields just to be sure, ( i only left them blank in the below screenshot as it is personal info). 

When i click 'save and close' or 'save and open', i get the error below. 

Thanks,

Conor 

pastedimage1573644249919v1.png

  • Dreamxcell Profile Picture
    Dreamxcell 25 on at
    RE: Error when creating a customer in AX 2012: Field 'customer account' must be filled in

    No problem

    Thank you to the other guy who also answered. These numbers used to be automatic some months ago, i am not sure if someone changed this, i will check that out also for my own information

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Error when creating a customer in AX 2012: Field 'customer account' must be filled in

    You're Welcome!

    We have all been there.

    Please verify the answers to help others get through the same errors.

  • Dreamxcell Profile Picture
    Dreamxcell 25 on at
    RE: Error when creating a customer in AX 2012: Field 'customer account' must be filled in

    It worked! Thank you so much. Didn't actually think anyone would help me. Much appreciated.

  • Verified answer
    Satish Panwar Profile Picture
    Satish Panwar 14,637 on at
    RE: Error when creating a customer in AX 2012: Field 'customer account' must be filled in

    Hi Conor,

    Can you try setting up customer account number to 'Automatic' based on number sequence and see if you still get this error. If you do, try debugging the system and see what may be wrong. Error is typical when it's not filled in but in your case the record might be getting cleared before the save.

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Error when creating a customer in AX 2012: Field 'customer account' must be filled in

    Try it as below.
    Right click the form, and click open in new window.

    This might be the last step you need, next try to restart the workspace to reveal the changes.

    EV.png 

  • Dreamxcell Profile Picture
    Dreamxcell 25 on at
    RE: Error when creating a customer in AX 2012: Field 'customer account' must be filled in

    Ok i managed to get into the fields in the dev screen, however it does not let me drag and drop the fields. Maybe i need some type of developer rights in order to do this?

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Error when creating a customer in AX 2012: Field 'customer account' must be filled in

    You have to use Developers work space, pres ctrl+D for easy access.

    First thing you do is figure out the form you are using to create a customer.

    I believe that might be, DirPartyQuickCreateForm.

    Open the form nodes, and under the dataSource node, extend the DirPartyEntity fields.

    Drag and drop field AccountNum to the design node, under DialogContentGroup.

  • Dreamxcell Profile Picture
    Dreamxcell 25 on at
    RE: Error when creating a customer in AX 2012: Field 'customer account' must be filled in

    Thank you for your answer. I am here at Accounts receivable/Common/Customers/All customers

    Where do i find the custTable DataSource?

    Thanks again for your help.

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Error when creating a customer in AX 2012: Field 'customer account' must be filled in

    It seems like you are missing the CustomerAccount Field.

    Try this

    go to:

    Accounts receivable/Common/Customers/All customers

    For the same form, drag and drop the customerAccount field from the custTable DataSource to the proper design node, and refresh the form.

    After this the CustomerAccount field must be visible above the details group.

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