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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / BUG in "Additiona...
Service | Customer Service, Contact Center, Fie...
Answered

BUG in "Additional Settings" in Portal. Dynamics 365 Customer Service

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Posted on by Dy365Fan

Hi 

there is a annoying bug in the portal management site by the entity form "additional settings"-Tab.

I configured a "Create Related Records" Action-Button and thats work fine. But if i go "out" from the setting, and come back to the "additional settings"-Tab the configuration are change and all action buttons are "delete"-Butttons - see Screenshot

This is my config, and if i save and dont get in a second time in the tab everything ist fine.

pastedimage1597227041933v1.png

If i visit another time the additional settings tab, then i have this wrong config see screenshot:

pastedimage1597227258728v2.png

Its a very annoying BUG, because i must change sometimes custom JavaScript thats located also in the additional setting tab...

Portal Version is 9.2.5.15. There is a Version 9.2.6.x: https://support.microsoft.com/en-us/help/4573216/power-apps-portals-version-9-2-6-x-release

but i dont get the automatic update, is there a way to upgrade manuel?

  • Dy365Fan Profile Picture
    Dy365Fan on at
    RE: BUG in "Additional Settings" in Portal. Dynamics 365 Customer Service

    Hi

    after restarting Portal in the Portal Settings the bug has disappeared.

    Thx for help.

  • Verified answer
    LeoAlt Profile Picture
    LeoAlt 16,331 on at
    RE: BUG in "Additional Settings" in Portal. Dynamics 365 Customer Service

    Hi partner,

    I tried in my portal and I did not find this issue.

    Please check the following points.

    1.Enable the Auditing for Entity Form entity and check the auditing history to make sure there is no other users change the configurations.

    pastedimage1597288634642v1.png

    pastedimage1597288664951v2.png

    2.Create another entity form and try again.

    3.Clear your cache and cookies.

    4.We could not update the portal manually, it will be updated automatically.

    pastedimage1597288856231v3.png

    Best Regards,

    Leo

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