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Dynamics 365 Community / Forums / Finance forum / Expense Management Mob...
Finance forum

Expense Management Mobile app sync issue

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Posted on by 471

Hi people,

I am new to expense management mobile app of D365. I have some sync issue. Here is my situation. I am using Update 15 and version 7.0.4841.41274. Here are the steps I am gone through and the problem I am facing.

1) Created a expense report from mobile app.

2) The header of the report got default financial dimensions from employee of the user and got created in tables(ExpTrvTable).
3) I tapped on the new expense to create expense line and selected a category and gave other mandatory fields.
4) line got created in AX.
5) I have submitted the expense report from mobile app and it has thrown an exception that the accounting distribution financial dimensions are not a valid dimension combination and the status is going to Inreview(though in AX it is still in Draft). This error came because the combination of the main account associated with the category and the header dimensions are not valid.
6) Once I got this error, sync got stopped in the app. Because of which I am not able to submit any other valid expense reports later and they stay at "waiting for sync" state.

So, to get this moving I have to clear cache data in the app and re login to the app.

I this the standard behaviour or Is there any way to recall the workflow and delete the expense line and create it fresh with new valid employee dimension along with selected main account of category. Please share your thoughts.

Let me know if you need any further information.

I have the same question (0)
  • Verified answer
    VermaMC Profile Picture
    471 on at

    After exploring further, I got to know that we can clear the notifications and start submitting the new valid expense reports without any issue.

  • MSultan Profile Picture
    5 on at

    How do we clear the notification? I am also getting same error.

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