Unanswered

Subjecttree of Servicehub is randomly rendered

(0) Share

Report

Posted on by KDu

Hi,

I configured a subject tree in Dynamics 2016/365. In the common/classic UI everything is going well, if you open a case and select a subject. But when you open it in the Servicehub, the subjects are "randomized". Some subelemetns are in root-level and the ordering itself is gone.

Do you guys have any suggestion what’s going wrong there or how to fix this?

Tree in Common-View

Tree in interactive-Servicehub

Best regards,

Klemens

Categories:

Service

All responses (4)

Answers (0)

LuHao 40,844 on at

Like (0)

Report

RE: Subjecttree of Servicehub is randomly rendered

Hi partner,

I think this is probably a bug.

I'd like to recommend you raise a support ticket to reflect it to the Microsoft team.
KDu 5 on at

Like (0)

Report

RE: Subjecttree of Servicehub is randomly rendered

In the meantime I found an "unresolved" post, which descripes the same issue:

community.dynamics.com/.../subject-tree-translation-from-base-crm-to-service-hub

Are the any fixes or Workarounds available?
KDu 5 on at

Like (0)

Report

RE: Subjecttree of Servicehub is randomly rendered

Just added the screenshot to the origin post.
LuHao 40,844 on at

Like (0)

Report

RE: Subjecttree of Servicehub is randomly rendered

Hi partner,

Could you provide some screenshots?

This can help us understand your problem better.