Unable to post second vendor invoice in batch job

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Posted on by Bill Ngo

Dear All,

Installed product version:10.0.31.

Currently, when we are posting first PO invoice with more than 5k lines using Batch job, the system does not allow us to continuing post the second invoice when the first invoice has not finished running. I cannot find the reason. Maybe the system is faulty or it does not support this issue.

1. I try to post second invoice using Invoice button by normal way (not via Batch job): On the All purchase orders form, on the Invoice tab > click Invoice button > the system hangs and does not process.

If I click Pending invoices button in Invoice tab > then click Edit button: The system also hangs and does not process further.

2. On the Pending Vendor Invoices form, after selecting specific Pending invoice header > click Edit button: The system also hangs and does not process further.

Noted: The Post button also does not work for Vendor invoices that have been matched.

Conclusion: The function of posting second invoice is not available.

Purpose: We have some invoices that are high priority (sometimes) and need to be posted immediately so that payment can be generated to meet deadlines. Since the invoice is waiting to be posted by Batch job, posting the second invoice is not possible and we have to wait for the first invoice to be posted before posting the next one which results in some delays in our invoice deadlines.

How can I resolve this issue so that the continuing invoices can be posted during Batch job posting as we needed?

Best regards,

Bill

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Martin Dráb on at

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Unable to post second vendor invoice in batch job

What have you tried to far? For example, did you check blocking in database? That would be the first thing I would do.

By the way, 10.0.31 is very old; it stopped being supported a long time ago.
Anthony Blake on at

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Unable to post second vendor invoice in batch job

Hi Bill,

You version is super old, before anything else I would bring it up to date as there will be 100s or 1000s of fixes deployed since 10.0.31, and your issue may already be resolved.

Anthony
Bill Ngo on at

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Unable to post second vendor invoice in batch job

Hi Martin,
Thank you for your support!

We already checked database before posting. Actually, if we post first PO with number of lines <2500 then we can continue to post second/third/so on invoices. But we have got this issue when we post first invoice more than 5000 lines.

Do you know exactly which hotfix fixes this error? We will refer and upgrade our system if that is an optimal solution.

Best rgds,
Bill
Bill Ngo on at

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Unable to post second vendor invoice in batch job

Hi Anthony,

Thank you for your reply!

According to your experience, do you know exactly which version fixes this error? We will refer and upgrade our system if that is an optimal solution.

Best rgds,
Bill
André Arnaud de Cal... on at

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Unable to post second vendor invoice in batch job

Hi Bill,

Anthony did not tell you that the issue is fixed, but can be fixed as there are continuous updates in the application and you are using a version that is not supported anymore. The suggestion is to first update your environment to a recent, supported version and test again to see if the issue is solved.

Anyway, in your question you mentioned that the system is not responding. Is this solved once the batch job posted the vendor invoice or is it then still hanging and not responding? Do you have customizations or ISV solutions around vendor invoice management?
Bill Ngo on at

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Unable to post second vendor invoice in batch job

Hi André,

Thanks for your suggestion!

It has solved once the batch job posted the vendor invoice. But during invoice posting, it still hanging and inform us to continue with a message waiting or stop after round about 60 minutes. Then we can click wait to continue processing until invoice posting completed.

We have both customizations and ISV solutions around vendor invoice management.

Bill,

Rds,