My client uses quick send to generate OM Invoices and other reports. A couple of users are reporting sporadic issues where the report is not generating. Specifically the PDF is not being created in our temp folder. Both users have access to the folder and one invoice may generate to the folder while the next one does not. I've not seen a common reason as to why one works and the other does not. Based on some internet searches I've check the currency Id and date format, but not seeing anything unusual. For the invoices that do not generate the following error shows in the log:
The email to the receiver could not be created in Microsoft Outlook because the report file is not found T:\Temp\OM_Invoice_015729_190196_23217.pdf"
The full text of the error is:
19669434,23217,"USER1 ","12/11/2019 08:21:26 AM 23217 Quick Send OM Invoic Updating request status "
19669435,23217,"USER1 ","12/11/2019 08:21:27 AM 23217 Quick Send OM Invoic Retrieved Request From Queue "
19669437,23217,"USER1 ","12/11/2019 08:21:27 AM 23217 Quick Send OM Invoic Request Started "
19669439,23217,"USER1 ","12/11/2019 08:21:28 AM 23217 Quick Send OM Invoic Start - CompanyID = 0010 "
19669441,23217,"USER1 ","12/11/2019 08:21:28 AM 23217 Quick Send OM Invoic Attempting to Login as User: USER1 "
19669443,23217,"USER1 ","12/11/2019 08:21:29 AM 23217 Quick Send OM Invoic Updated DBRec status to COMPLETE for request: USER1 "
19669444,23217,"USER1 ","12/11/2019 08:21:30 AM 23217 Quick Send OM Invoic Verifying access of request "
19669445,23217,"USER1 ","12/11/2019 08:21:30 AM 23217 Quick Send OM Invoic Beginning processing of ROI request "
19669454,23217,"USER1 ","12/11/2019 08:21:39 AM 23217 Quick Send OM Invoic Completed processing of ROI request "
19669455,23217,"USER1 ","12/11/2019 08:21:39 AM 23217 Quick Send OM Invoic Updating db record status "
19669456,23217,"USER1 ","12/11/2019 08:21:40 AM 23217 Quick Send OM Invoic Processing end of request 23217 "
19669458,23217,"USER1 ","12/11/2019 08:21:40 AM 23217 Quick Send OM Invoic Exit - CompanyID = 0010 "
19669460,23217,"USER1 ","12/11/2019 08:21:41 AM 23217 Quick Send OM Invoic Processing Results = NONE "
19669462,23217,"USER1 ","12/11/2019 08:21:41 AM 23217 Quick Send OM Invoic Log File Result = NONE "
19669464,23217,"USER1 ","12/11/2019 08:21:41 AM 23217 Quick Send OM Invoic Updated DBRec status to COMPLETE for request: 23217 "
19669465,23217,"USER1 ","12/11/2019 08:21:42 AM 23217 Quick Send OM Invoic Updated app request info - id 23217 "
19669470,23217,"USER1 ","12/11/2019 08:21:47 AM 23217 Quick Send OM Invoic The email to the receiver could not be created in Microsoft Outlook because the report file is not found T:\Temp\OM_Invoice_015729_190196_23217.pdf"
19669472,23217,"USER1 ","12/11/2019 08:21:48 AM 23217 Quick Send OM Invoic Updating request status to complete "
19669474,23217,"USER1 ","12/11/2019 08:21:48 AM 23217 Quick Send OM Invoic Report will be Emailed To: "
19669475,23217,"USER1 ","12/11/2019 08:21:49 AM 23217 Quick Send OM Invoic CUSTOMER@CUST.com ..."
19669478,23217,"USER1 ","12/11/2019 08:21:49 AM 23217 Quick Send OM Invoic Processing Quick Send Request - temporary file will not be deleted. "
19669479,23217,"USER1 ","12/11/2019 08:21:50 AM 23217 Quick Send OM Invoic The following document was delivered electronically: "
19669480,23217,"USER1 ","12/11/2019 08:21:51 AM 23217 Quick Send OM Invoic Invoice Invoice Order Shipper Order Customer Customer Invoice Delivery "
19669481,23217,"USER1 ","12/11/2019 08:21:51 AM 23217 Quick Send OM Invoic Nbr Date Nbr ID Type ID Bill Name Total Method "
19669482,23217,"USER1 ","12/11/2019 08:21:52 AM 23217 Quick Send OM Invoic ------- ------- ------ ------- ----------- -------- ---------------------- --------- -------- "
19669483,23217,"USER1 ","12/11/2019 08:21:52 AM 23217 Quick Send OM Invoic 190196 R138880 Sales Order 015729 GENERAL ELECTRIC (NC) $1,181.37 E-mail "
19669485,23217,"USER1 ","12/11/2019 08:21:53 AM 23217 Quick Send OM Invoic Receiver's E-mail: CUSTOMER@CUST.com Reply Email: quicksend@CPNYA.net "
19669489,23217,"USER1 ","12/11/2019 08:21:54 AM 23217 Quick Send OM Invoic "
19669490,23217,"USER1 ","12/11/2019 08:21:55 AM 23217 Quick Send OM Invoic End of Request
Any thoughts as to what may be happening. Would appreciate any advice. Thank you.
JG
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