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Customer Insights - Journeys forum

D365 MKTG Tutorial: Can't enable auto lead scoring

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Posted on by word_proficient

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Hi Everyone,

Currently going through the 'Set up Lead Scoring' portion of the self guided marketing tutorial found here:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/marketing/set-up-lead-scoring

Trying to enable automatic lead scoring, but there is no option to select a 'Existing Contact' at the Inquiry stage. What might the problem be?

Thanks!

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Lead Management and LinkedIn

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Adrian Begovich 1,027 Moderator on at

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Hi word_proficient,

Automatic lead scoring only works for leads that are associated with a contact, and scoring fails for leads that don't have a contact associated with them. When you create a lead manually, you must also associate it with a contact manually to enable lead scoring.

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word_proficient 66 on at

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That makes total sense.

Thanks for the clarification, Adrian!

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