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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / NAV software freezes
Microsoft Dynamics NAV (Archived)

NAV software freezes

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Posted on by djenn 165

Having an issue w/ a couple of users who are accessing NAV via a terminal session across a vpn.  Sometimes when they are in the application and they right-click the application freezes rather than bring up context menu and I have to completely kill their session to the terminal server for them to be able to reconnect to NAV and work.  Sometimes they're able to right-click a number of times w/o any issue.  I'm checking what I can on the backend server, but wanted to see if possibly this might be an issue w/ the software.  If I have another program open on the same terminal server I don't lose the ability to right click there so wanted to see if I can perhaps do some sort of trace to see what is causing the issue.

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  • djenn Profile Picture
    djenn 165 on at
    RE: NAV software freezes

    Finally got users to test this for the last few days.  So both users reported that using the new AD and NAV accounts they don't have the issue any longer, but one said that functions that were available to him in his old account aren't there in the new and the other reported that printing is different w/ the new account.  Is there a way to get those things restored for them?

  • djenn Profile Picture
    djenn 165 on at
    RE: NAV software freezes

    Ok.  I'll just create a new AD account and have them use that for now.  They only use their AD account for Nav so shouldn't be an issue.

  • Suggested answer
    TharangaC Profile Picture
    TharangaC 23,116 on at
    RE: NAV software freezes

    You do not have to delete them from the AD. You can delete them from the Dynamics NAV and then recreate them in NAV.

    Deleting from NAV does not affect to their AD accounts. It just delete the reference to your AD control.

  • djenn Profile Picture
    djenn 165 on at
    RE: NAV software freezes

    Thanks.  I was just told by the person who actually creates the accounts in Nav that the accounts are based off of their Active Directory accounts so they can't just be deleted from the software.  I had asked that 2 temp accounts be created for the 2 users who are experiencing the issue.  

  • Suggested answer
    TharangaC Profile Picture
    TharangaC 23,116 on at
    RE: NAV software freezes

    Just delete both the users and try again. This might help you. I know it is not a proper solution, sometimes we have to try very silly tricks as well.  :)

  • Suggested answer
    keoma Profile Picture
    keoma 32,675 on at
    RE: NAV software freezes

    create a new test user and check if there is the same effect with that user.

    remove both of the 2 users with the effect and re-create them.

  • djenn Profile Picture
    djenn 165 on at
    RE: NAV software freezes

    Not sure if it is related, but I just checked the users profiles and noticed that the 2 users w/ the issue have a personalizationstore file of over a 1mb.  Could that potentially cause an issue?  

    I'll be trying the application directly from the server desktop tonight and seeing if I'm able to reproduce the issue.

  • djenn Profile Picture
    djenn 165 on at
    RE: NAV software freezes

    Unfortunately I don't have the users credentials, but figured I'd try it another way.  Having the user connect to a published desktop on the terminal server and use the application that way.  So if the right-click issue happens again, but when they return to the desktop the menu is there than I would think it would be some kind of issue w/ the session.  If it happens again and when they re-connect its still frozen I'd look at their profile.  If it doesn't happen again at all I'd look at the connection.  

  • Suggested answer
    Miguel Llorca Profile Picture
    Miguel Llorca User Group Leader on at
    RE: NAV software freezes

    Try to test the session locally. Logon with a remote user account locally and test. With that you can discard if the issue is related to user personalization or to your remote connection :-))

    Good luck!

  • Suggested answer
    4BzSoftware Profile Picture
    4BzSoftware 6,071 on at
    RE: NAV software freezes

    Hi Djenn,

    Sometimes it is due to User Personalization. You can delete personalization of 2 mentioned users via Delete User Personalization page. But first check the same problem happened with other programs or already solved by updates/hotfixes as Jonathan's suggestion.

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