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Dynamics CRM Stuck at Loading Business Logic in Chrome

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Posted on by Sreelatha

With Chrome upgrade to Version 73.0.3683.86, Dynamics CRM both Online and On-premise are having an issue with loading form and stuck at Loading Business Logic.

This happens only when a record is opened from related entity associated view or from sub-grid.  No issues when navigated directly to open form from navigation menu or advance find.

Please note that this issue is only with Chrome and not with IE and also converting to TurboForm is not an option for us.

When I looked at the console, there were some javascript errors related to Mscrm.TurboForm.Control.CustomScriptsManager.frameElement.contentWindow.... is not a function

ChromeLoadingBusinessLogic.png

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics CRM Stuck at Loading Business Logic in Chrome

    Hello Nazer,

    Do you have a link to the Microsoft advisory on this issue.

    Would really appreciate if you could share it.

  • Mattw112b Profile Picture
    Mattw112b 385 on at
    RE: Dynamics CRM Stuck at Loading Business Logic in Chrome

    Is there a fix for online yet?  The post that says there is a fix, seems to point to onpremise...

    Thanks,

    Terry

  • Fedor Patutinskiy Profile Picture
    Fedor Patutinskiy 10 on at
    RE: Dynamics CRM Stuck at Loading Business Logic in Chrome

    Hello!

    I am exposing the same issue for Dynamics CRM 2016 version. Could you please advice if there will be any rollup for this version?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics CRM Stuck at Loading Business Logic in Chrome

    Yeap, but MS already released an update that fixes it, so life is back to normal.

    V9 0.3

    support.microsoft.com/.../microsoft-dynamics-365-onpremise-cumulative-updates

  • yleclerc Profile Picture
    yleclerc 1,545 on at
    RE: Dynamics CRM Stuck at Loading Business Logic in Chrome

    Jeison - So you just add an onload event on affected forms?

    Something like this?

    function FixChromeBug() {  

    //do nothing

    }

  • yleclerc Profile Picture
    yleclerc 1,545 on at
    RE: Dynamics CRM Stuck at Loading Business Logic in Chrome

    Same here... Chrome version 73 + CRM 8.2 on-premise

  • GGarcia Profile Picture
    GGarcia on at
    RE: Dynamics CRM Stuck at Loading Business Logic in Chrome

    We are seeing this as well with this version of Chrome and with on premises version 1612 (8.2.3.8) (DB 8.2.3.8).  

  • Suggested answer
    Nazar Masih Profile Picture
    Nazar Masih on at
    RE: Dynamics CRM Stuck at Loading Business Logic in Chrome

    For online customers the fix is expected to be deployed this weekend..

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics CRM Stuck at Loading Business Logic in Chrome

    MS gave us two workarounds:

    The first one is to add an empty onload handler (javascript function) to the entity form and it allows the form to load in Chrome.

    The second one is to activate the « Use legacy form rendering »

    ActivateLegacyForms.png

    We tested both methods in Chrome, and it works.


    MS, told us that they are working for a solution On Line, but it can take a while to be released On Premise.

  • Hugo G. Morillo Profile Picture
    Hugo G. Morillo 75 on at
    RE: Dynamics CRM Stuck at Loading Business Logic in Chrome

    I found the same issue

    Google Chrome version: 73.0.3683.86

    CRM Version: Dynamics 365 8.2.4.6 OnPremise

    community.dynamics.com/.../314939

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