Dynamics CRM Stuck at Loading Business Logic in Chrome

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Posted on by Sreelatha

With Chrome upgrade to Version 73.0.3683.86, Dynamics CRM both Online and On-premise are having an issue with loading form and stuck at Loading Business Logic.

This happens only when a record is opened from related entity associated view or from sub-grid. No issues when navigated directly to open form from navigation menu or advance find.

Please note that this issue is only with Chrome and not with IE and also converting to TurboForm is not an option for us.

When I looked at the console, there were some javascript errors related to Mscrm.TurboForm.Control.CustomScriptsManager.frameElement.contentWindow.... is not a function

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LeoAlt 16,331 Moderator on at

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Hi partner,

My chrome is also Version 73.0.3683.86 and I opened a record from sub-grid and I have not found this issue.

My Dynamics 365 instance is Version 1710 (9.1.0.3056) online.

But I've also met this issue in the community, So I suggest that you could use earlier version Chrome first and raise a ticket to Microsoft Team for more support.

Hope it helps.

Best Regards,

Leo

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Community Member on at

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Hey

We have found exactly the same problem today. With refresh the record can be loaded.

Any workarounds?

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Community Member on at

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Same thing here.

Tested also with the Chrome Beta Version 74.0.3729.28 (Build officiel) beta (64 bits) and it has this same BUG.

CRM On-Premise Version 1612 (9.0.2.3034)

I suspect this error occours only on custom entities, navigating between system user and other sub-grids as example doesn't seems to trigger this bug.

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Also having the same issue, 365 online, Chrome 73.0.3683.86

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Nazar Masih on at

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This is a Known issue and Microsoft is aware of this . For now the workaround is to use Internet Explorer.

This issue is only with users who upgraded Chrome to Version 73.0.3683.86

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Dominic Liu 20 on at

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Same issue here, hope Microsoft can quickly fix this.

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Dominic Liu 20 on at

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Also we can downgrade the chrome version, the problem will be fixed.

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Hugo G. Morillo 75 on at

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I found the same issue

Google Chrome version: 73.0.3683.86

CRM Version: Dynamics 365 8.2.4.6 OnPremise

community.dynamics.com/.../314939

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Community Member on at

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MS gave us two workarounds:

The first one is to add an empty onload handler (javascript function) to the entity form and it allows the form to load in Chrome.

The second one is to activate the « Use legacy form rendering »

We tested both methods in Chrome, and it works.

MS, told us that they are working for a solution On Line, but it can take a while to be released On Premise.

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Nazar Masih on at

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For online customers the fix is expected to be deployed this weekend..

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