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Copying the Email button via ribbon workbench from ribbon to the command bar doesn't trigger the command

Posted on by Microsoft Employee

I have copied the Email button in ribbon workbench from the lead entity under section ribbon to the command bar section but it doesn't trigger the command when clicked does anyone know why?

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copied to: 

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  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: Copying the Email button via ribbon workbench from ribbon to the command bar doesn't trigger the command

    Why are you copying the button when you can customize the button? If you need a same button then you can create it from scracth and add the properties manually.

  • Suggested answer
    Ben Thompson Profile Picture
    Ben Thompson 6,350 on at
    RE: Copying the Email button via ribbon workbench from ribbon to the command bar doesn't trigger the command

    I suspect that behind the section ribbon there are a parameter (or 2) that are being passed across which you haven't specified within the copied button.

    You will need to somehow debug the original button, identify which parameters need to be passed and customise your new button to ensure those parameters are passed to your version of the button.

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